Eero 6 limitations

[Davew59]

I know it’s a previous topic of discussion and unresolved issue regards reduced signal strength experienced when upgrading to Talk Talk full fibre and using the Eero device.

like others I’ve had to install an extender to restore service to some of my device locations. However the extender is  subject to high interference from neighbours devices which are also using Ch1 for 2.4Ghz 

I read somewhere the Eero device automatically optimises channel, but this obviously isn’t the case as I have an app where shows a number of networks in proximity also using same Chanel, whilst there are others with no networks.

how do we feed this back to Eero to address this type of limitation along with increasing signal strengths ?

[Michelle-TalkTalk]

Hi Dave,

I'm sorry to hear this. Did you purchase the additional eero? Would you like us to send a returns bag?

Thanks

Michelle

[Davew59]

I now have all devices up and running.

ERA were non responsive but accepting the limitation that I am unable to change the channel on the erro devices and signal strengths were lower than previous Talk Talk router, requiring the second erro unit be located nearer to devices 

In order to address the resultant high interface from neighbours networks in the vicinity of the second erro unit, I deployed a repeater.

This provides a much higher signal strength allowing me to position in a more practical location, and no longer suffer from Interference.

One downside is reduction in speed when connected via the repeater due to half duplex working, but even this is preferable to have device connectivity issues.

In addition. I also encountered problems finding a compatable repeater due to the Inability to change the 5G channel.from 149, as the T link product for example only works on.lower band

As I result I now have a surplus erro 6 which is not fit for purpose and therefore wish to return to talk talk.

Can you please action this as obviously the full mesh solution previously sold to me is not working.

Rgds

Dave

[Michelle-TalkTalk]

Good afternoon Dave,

How are you getting on?

Thanks

Michelle

[KeithFrench]

I can offer extended WiFi diagnostics in this situation.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Chris-TalkTalk]

OK thanks. I've checked and signal strength to all devices looks fine. Are you currently experiencing problems?

Chris

[Davew59]

Done

[Chris-TalkTalk]

Hi Dave,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris