Eero 6 no ip address

[Shadds1]

Talk talk switched off my copper to 'upgrade' to fibre with eero6  3 days on hold being lied to / fobbed off .. The old turn your eero for 20 mins thing.. of course after thst it doesn't work and you have to go through the while process again. How may times have I been asked to reboot the eero and make sure the cable is in. ..crazy..  my stress levels they won't even take the advice on these help pages.. 

[Michelle-TalkTalk]

Good morning,

I'm really sorry to hear this. What lights are currently on the ONT box please?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle