Eero 6 offline

[Sonofjack]

Hi.

My eero pro 6 gateway has gone offline randomly and does not want to come back on. Cannot perform connection test, have cycled the eero and the direct box connection (modem, maybe? Not 100% familiar with the terminology).

Very frustrating to have lost connection for over an hour at this point. 

Any suggestions on a fix or is this an issue I have to wait out?

Cheers.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and please let us know if anything does change.

Thanks

Michelle

[Sonofjack]

Hi.

Appears to have fixed itself overnight. Will come back here if the problem returns.

Cheers.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

What are the lights on the ONT - the box mounted on the wall - showing? 

It will help the support team if you make sure that your personal details including TalkTalk account number are complete on your community profile (click here) so that they can link with your forum identity.