Eero booster request

[Highclere]

I’ve put in multiple requests on live chat for an additional eero/booster for my home due to lack of wifi range, both times I was told they had been ordered for me but still no sign of them after 6 working days of waiting each time.

[Chris-TalkTalk]

I'm sorry to hear you still haven't received it. I've raised an escalation to have it sent, hopefully you'll receive it some time this week

Chris

[Highclere]

Hi Chris,

unfortunately not, still no delivery 

[Chris-TalkTalk]

Hi Highclere,

Has it shown up today? If not I'll see if there's anything we can do

Chris 

[Highclere]

Hi Chris,

unfortunately still no sign of the eero as of Saturday 7th December. 

[Chris-TalkTalk]

Hi Highclere,

How are you getting on, have you received the eero?

Chris

[Debbie-TalkTalk]

Hi @Highclere 

Thank you 🙂

I will check in again with you on Monday.

Debbie

[Highclere]

Hi Debbie,

Many thanks for looking into this I will keep an eye out for the delivery 

[Debbie-TalkTalk]

@Highclere 

The order for the eero is now progressing and you should receive this later on in the week.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Highclere 

Sorry for the delay. Our equipment escalation team should have an update on this later today or possibly tomorrow.

[Debbie-TalkTalk]

Hi Highclere

No problem. I will keep you updated as soon as I receive further information.

Thanks

Debbie

[Highclere]

Thanks Debbie

[Debbie-TalkTalk]

Hi @Highclere 

Thanks for updating your Community Profile.

I can see that an additional eero was requested but the order appears to be stuck. I've passed this over to our equipment escalations team and I will post back here as soon as I have further information.

Thanks again.

Debbie

[Highclere]

Hi Chris,

Thanks, I’ve just updated this info.

[Chris-TalkTalk]

Hi Highclere,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris