Eero down

[Chanel9999]

My eero full fiber has been down since 11am 

[Chris-TalkTalk]

Hi Chanel9999,

You appear to have a working internet connection now, does everything seem to be OK at your end?

Chris

[Chanel9999]

Hello, I’ve added it to the private notes and both of them, thank you 

[Michelle-TalkTalk]

Hi,

Apologies, we can look into this further for you. Could you also add your TalkTalk landline or Account Number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[Chanel9999]

Hello, I’ve updated it and the moment you unplug the eero, the LAN light goes out until it’s plugged in, I’ve been without wifi now since yesterday morning 

[Chanel9999]

 

 

[Michelle-TalkTalk]

Hello,

Thanks for trying this. Does the connection work directly at the ONT if you remove the eero?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Chanel9999]

Hello, I’ve done all of the resetting and restarting, all my light on my box on the wall are green, every restart on the eero the light just goes red 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. What lights are currently on the ONT box please? Have you tried powering down the ONT and  the eero and then retested again?

Thanks

Michelle