Eero stuck on channel 155, please can fix be applied?

[KeithFrench]

Hi Guys,

My eero is now stuck on channel 155, please can fix be applied?

My current firmware is V7.3.3.

Thanks.

[KeithFrench]

That is wonderful news @Michelle-TalkTalk as would be the possibility of user selectable channel allocation that I know eero are considering. It does surprise me that they go for such a high channel on the eero 6, when the eero Pro 6 has a high & low 5GHz bands, offer maximum compatibility of 36-48 on the low & it would then probably not matter about the high band using 155. Still that is just my opinion.

[Michelle-TalkTalk]

Sorry to hear that @KeithFrench  I have been advised that we are getting the ability to adjust this ourselves without having to send this to eero so this should be much quicker going forward. I'll continue to chase in the mean time.

Thanks

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk thanks for you efforts. No it is still on channel 155 with firmware V7.4.0-3709.

[Michelle-TalkTalk]

Hi @KeithFrench 

I'm really sorry about this and I'll keep chasing this for you. Has anything changed since my last post?

Thanks

Michelle

[KeithFrench]

OK @Michelle-TalkTalk thanks for letting me know.

[Michelle-TalkTalk]

Morning @KeithFrench 

Sorry, our Devices Manager is still chasing this for an update.

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

I have just got an update of eeroOS to V7.4.0-3709. However, that has still not addressed the channel 155 issue. I will wait to hear from you after your meeting.

Thanks.

[KeithFrench]

Thanks @Michelle-TalkTalk. Of course, if I had the eero Pro 6s then this wouldn't be an issue as the laptop could use the low 5GHz band & the others the upper 5GHz band......

[Michelle-TalkTalk]

Morning @KeithFrench 

Sorry still no update from eero as yet. We have a call with our Devices Manager this afternoon so I'm hoping for an update then.

Michelle

[Michelle-TalkTalk]

Morning @KeithFrench  I'll chase an update on this today.

Michelle

[KeithFrench]

OK, thanks very much @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning @KeithFrench 

The Devices Manager is back tomorrow so I'm hoping he'll have an update for me then.

Michelle 🙂

[KeithFrench]

Is there an update @Michelle-TalkTalk yet?

Thanks very much.

[KeithFrench]

Thanks, @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning @KeithFrench 

Not as yet, we're just waiting for eero to make the change on their side so it could hopefully be today.

Michelle

[KeithFrench]

Any progress @Michelle-TalkTalk ?

Thanks very much.

[Michelle-TalkTalk]

No problem 🙂

Michelle

[KeithFrench]

Thanks @Michelle-TalkTalk 

[Michelle-TalkTalk]

@KeithFrench  The Devices Manager has just messaged me to let me know that he's chased this for an update.

Michelle

[Michelle-TalkTalk]

Thanks for the update. Hopefully it won't take them long to make the changes.

Michelle 🙂