Eero stuck on channel 155, please can fix be applied?

[KeithFrench]

Hi Guys,

My eero is now stuck on channel 155, please can fix be applied?

My current firmware is V7.3.3.

Thanks.

[KeithFrench]

Hi @Michelle-TalkTalk thanks for you efforts. No it is still on channel 155 with firmware V7.4.0-3709.

[Michelle-TalkTalk]

Hi @KeithFrench 

I'm really sorry about this and I'll keep chasing this for you. Has anything changed since my last post?

Thanks

Michelle

[KeithFrench]

OK @Michelle-TalkTalk thanks for letting me know.

[Michelle-TalkTalk]

Morning @KeithFrench 

Sorry, our Devices Manager is still chasing this for an update.

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

I have just got an update of eeroOS to V7.4.0-3709. However, that has still not addressed the channel 155 issue. I will wait to hear from you after your meeting.

Thanks.

[KeithFrench]

Thanks @Michelle-TalkTalk. Of course, if I had the eero Pro 6s then this wouldn't be an issue as the laptop could use the low 5GHz band & the others the upper 5GHz band......

[Michelle-TalkTalk]

Morning @KeithFrench 

Sorry still no update from eero as yet. We have a call with our Devices Manager this afternoon so I'm hoping for an update then.

Michelle

[Michelle-TalkTalk]

Morning @KeithFrench  I'll chase an update on this today.

Michelle

[KeithFrench]

OK, thanks very much @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning @KeithFrench 

The Devices Manager is back tomorrow so I'm hoping he'll have an update for me then.

Michelle 🙂

[KeithFrench]

Is there an update @Michelle-TalkTalk yet?

Thanks very much.

[KeithFrench]

Thanks, @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning @KeithFrench 

Not as yet, we're just waiting for eero to make the change on their side so it could hopefully be today.

Michelle

[KeithFrench]

Any progress @Michelle-TalkTalk ?

Thanks very much.

[Michelle-TalkTalk]

No problem 🙂

Michelle

[KeithFrench]

Thanks @Michelle-TalkTalk 

[Michelle-TalkTalk]

@KeithFrench  The Devices Manager has just messaged me to let me know that he's chased this for an update.

Michelle

[Michelle-TalkTalk]

Thanks for the update. Hopefully it won't take them long to make the changes.

Michelle 🙂

[KeithFrench]

Hi @Michelle-TalkTalk 

I have managed to get the laptop to connect to the 2.4GHz band at WiFi 6 speed now, but it still won't connect to the 5GHz as it only supports up to channel 128.

Thanks.

[Michelle-TalkTalk]

You're very welcome 🙂

Michelle