Eero?

[Talman]

Hi 

Every couple of days when I turn the TV on I have to reconnect to my wifi.

I spoke with someone via chat and they initiated a firmware update for the Eero which they thought would solve the issue, however today I had to reconnect to the wifi again.

I am not actually sure if the problem is with the Eero. Is it possible that  the issue is with the TV box?

Everything else works fine! I am getting great speeds and the internet appears fine, which is why I am wondering if the TV box is actually the problem.

Many thanks Dave.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Talman]

Hi Karl

Thank you very much. 

[Karl-TalkTalk]

Hi

A replacement is on the way.

Thanks  

Karl. 

[Talman]

Hi Karl

That would appear to be the only option doesn't it?🙁

Thank you for your help!

Best wishes Dave.

[Karl-TalkTalk]

Hi

Would you like to swap out the TV Box?

Karl.

[Talman]

Hi Karl

Ironically having sent the update yesterday today the box dropped the WiFi again today and I had to reconnect. Is there anything else I can try? I was hopeful that the factory reset had done the trick! 🙄

Best wishes Dave. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Talman]

Hi Karl

Just to give you an update.

I have done a full factory reset and so far so good!

👍😊 Best wishes Dave.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Talman]

Hi Karl

Okay I will give that a go and let you know what happens!

Best wishes Dave.

[Karl-TalkTalk]

Hi

Try a full reset of the TV box to see if it keeps dropping the Wi-Fi 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Thanks  

Karl.