Good morning
My partner and myself have been with talktalk for over 5 years, recently moved house, signed up for full fibre with the house move well over a month ago and ever since have had nothing but issues with these Eeros devices, the customer service and otherwise living without the service I signed up for.
Followed all the steps to set the Eeros 6 up, phone connected, data available, Bluetooth working fine, continuously get the 'External IP' error message
After several LONG phone calls with different customer service agents following their instructions to do resets to the equipment and waiting while they do their diagnostics with nothing changing, I then speak to the Eeros manufacturer, who are far more helpful! Informed me that the error is on talktalks side and also sent over an email firstly confirming that the issue is talktalks side and secondly sending over a list of possible fixes.
I call talk talk again with the email ready and the customer service agent had zero interest in listening the what the email entailed just made me run through all the steps the previous 2 agents made me go through. They then called out an openreach engineer who before even attending my address confirmed that it sounded like an error talktalks end. Engineer then tried calling talk talk to help me out with the issue I'm the hope that tech support would transfer him through to the office in the UK.
That didn't happen and the poor chap sat on the phone for an hour while the tech support made him run through the very same steps even after telling him that it was definitely there side and asking multiple times to be put through to there office in the UK.
Fast forward to this week and I've been sent a different router the hub2 I believe and low and behold it still doesn't work. I don't want to kick up a stink we just want the service we pay for (bill payment due next couple of days)
Someone please help
I also have screenshots from app and manufacturers email but won't let me post
