FF500

[Diljit]

I had a FF500 installed this morning. The engineer installed the fibre and stated the rest is for Talk Talk to deal. Although I have WiFi other devices do not work as the engineer stated I should have been provided with SPLITTER.  My cameras don't work as there is nowhere to plug on the new eero router. The old router is still plugged in. Do I take that off? Digital Voice Adapter provided but engineer stated it is nothing to do with him. Should  I just  leave this in the packet. I was promised at the time of ordering that the Engineer will fix everything for me.

Can't get through on the phone. Spent two long calls waiting.

Anyone face similar problems and any advice?

[Anonymous]

Good morning,

I'm glad to hear this 🙂

Thanks

Michelle

[Diljit · Accepted solution]

Morning Michelle

Yes, thank you. Danny from the Team did make contact and sorted the issue and he'll follow it up on Wednesday to check.

Thank you for all your help.

Kind Regards

Dil

[Anonymous]

Morning,

Did the team make contact with you on Friday?

Thanks

Michelle

[Anonymous]

Hello,

The Faults manager has apologised and advised that they will be investigating and will be contacting you on Friday.

Thanks

Michelle

[Anonymous]

Good morning,

I'm really sorry. I've contacted the team now and have asked them to provide an update ASAP. I'll post back as soon as they come back to me.

Thanks

Michelle

[ferguson]

@Diljit 

Is your phone still working if connected at the old socket? 

[Diljit]

Good afternoon Michelle

No one has contacted me today. I received the 2nd Digital Voice adapter this afternoon but have not opened it as yet. The one we  installed yesterday - the telephone light keeps flashing. There are no voice mails on my telephone. I have rebooted and also reset the adapter but the same issue. We don't want to install the new one which we received this afternoon just in case there is a simple solution and we can return this unopened.

We are not in tomorrow (Thursday) - Hospital appointment but available on Friday.

Thank you for all your help.

[Anonymous]

Hello,

Thanks for the PM. I've raised this over to our Faults Escalation Team now and have asked them to make contact as soon as possible. I also asked them to look into the speed issue too.

Michelle

[Anonymous]

Hello,

Thanks for your PM. Could you try connecting the digital voice adapter please, I've included a Help Guide below,

Digital Voice Adapter - TalkTalk Help & Support

Thanks

Michelle

[Anonymous]

Morning,

Just to confirm have you connected the digital voice adapter with the eero to see if the digital voice service is working ok?

Thanks

Michelle

[ferguson]

@Billx 

I think you are making far too many assumptions and speculative comments. 

@Diljit 

Apologies, but in light of all these unhelpful intrusions, I am going to lock this thread now to prevent others merely trying to score points, rather than helping you.. The support team will respond as soon as they can and they should reopen this when they do, otherwise I will be keeping tabs also. 

[Billx]

@ferguson 

No, I didn't miss that. The poster said that he had his FF500 installed this morning.

He also said that his old service is still running. Therefore he can continue using his old service, until TalkTalk sorts itself out.

We know that TalkTalk often takes a few days to sort itself out.

Do you think I am not polite?

Bill

[ferguson]

Hey, did you miss the bit about the phone service still being connected? Please leave it for the support team, I have asked politely, twice.

[Billx]

@ferguson 

I really don't know what you're going on about. The original poster said that apart from the Eero, TalkTalk sent him a Digital Voice Adapter. Therefore the new service he has, FF500, includes VOIP.  The original poster also said, that needs additional Ethernet ports for his cameras. So @DJI_MINI_2_SE  suggested a switch. The old service will therefore be discontinued. What is the problem?

Bill

[ferguson]

@Billx 

That's all very well, but I think the poster needs clarity on the phone service, so can you leave it to the support team to respond please?

[Billx]

Either of the 2 switches that @DJI_MINI_2_SE  mentioned will be OK, @Diljit 

[ferguson]

OK, one more question: was it an Openreach or City Fibre installation? Subject to that I would wait for advice from the official support team when they are back online tomorrow. 

[Diljit]

Phone is still on the old plug (where the old router was connected)

[ferguson]

OK, that's one thing cleared up, thanks. What about that phoneline? 

[Diljit]

Any recommdations re 5 port switch?