FF500

[Diljit]

I had a FF500 installed this morning. The engineer installed the fibre and stated the rest is for Talk Talk to deal. Although I have WiFi other devices do not work as the engineer stated I should have been provided with SPLITTER.  My cameras don't work as there is nowhere to plug on the new eero router. The old router is still plugged in. Do I take that off? Digital Voice Adapter provided but engineer stated it is nothing to do with him. Should  I just  leave this in the packet. I was promised at the time of ordering that the Engineer will fix everything for me.

Can't get through on the phone. Spent two long calls waiting.

Anyone face similar problems and any advice?

[Diljit]

Thanks. I had 4 ethernet ports on the old router. Is the  Linksys LGS105 switch as shown above compatible with the erro.  

[DJI_MINI_2_SE]

"Although I have WiFi other devices do not work as the engineer stated I should have been provided with SPLITTER.  My cameras don't work as there is nowhere to plug on the new eero router"

If you want to use the eero you will need to buy a switch (splitter) like the one in the video below as  you have discovered there is only one spare ethernet port on the eero.

Review and set up guide - 

https://youtu.be/zzZlGohE_hU?feature=shared

As far as i know  TT do not provide  splitters (switches) but they can be bought for as little as £10.

Do you have enough ethernet ports If you use the old router?