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FF500

Diljit
Participant
Private Message TalkTalk
Message 24 of 24

I had a FF500 installed this morning. The engineer installed the fibre and stated the rest is for Talk Talk to deal. Although I have WiFi other devices do not work as the engineer stated I should have been provided with SPLITTER.  My cameras don't work as there is nowhere to plug on the new eero router. The old router is still plugged in. Do I take that off? Digital Voice Adapter provided but engineer stated it is nothing to do with him. Should  I just  leave this in the packet. I was promised at the time of ordering that the Engineer will fix everything for me.

 

Can't get through on the phone. Spent two long calls waiting.

Anyone face similar problems and any advice?

 

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23 REPLIES 23

Message 1 of 24

Morning,

 

Just to confirm have you connected the digital voice adapter with the eero to see if the digital voice service is working ok?

 

Thanks

 

Michelle

 

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Message 2 of 24

@Billx 

I think you are making far too many assumptions and speculative comments. 

 

@Diljit 

Apologies, but in light of all these unhelpful intrusions, I am going to lock this thread now to prevent others merely trying to score points, rather than helping you.. The support team will respond as soon as they can and they should reopen this when they do, otherwise I will be keeping tabs also. 

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Message 3 of 24

@ferguson 

No, I didn't miss that. The poster said that he had his FF500 installed this morning.

He also said that his old service is still running. Therefore he can continue using his old service, until TalkTalk sorts itself out.

We know that TalkTalk often takes a few days to sort itself out.

Do you think I am not polite?

 

Bill

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Message 4 of 24

Hey, did you miss the bit about the phone service still being connected? Please leave it for the support team, I have asked politely, twice.

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Message 5 of 24

@ferguson 

I really don't know what you're going on about. The original poster said that apart from the Eero, TalkTalk sent him a Digital Voice Adapter. Therefore the new service he has, FF500, includes VOIP.  The original poster also said, that needs additional Ethernet ports for his cameras. So @DJI_MINI_2_SE  suggested a switch. The old service will therefore be discontinued. What is the problem?

 

Bill

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ferguson
Community Star
Private Message TalkTalk
Message 6 of 24

@Billx 

That's all very well, but I think the poster needs clarity on the phone service, so can you leave it to the support team to respond please?

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Billx
Enlightened One
Private Message TalkTalk
Message 7 of 24

Either of the 2 switches that @DJI_MINI_2_SE  mentioned will be OK, @Diljit 

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Message 8 of 24

OK, one more question: was it an Openreach or City Fibre installation? Subject to that I would wait for advice from the official support team when they are back online tomorrow. 

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Message 9 of 24

Phone is still on the old plug (where the old router was connected)

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Message 10 of 24

OK, that's one thing cleared up, thanks. What about that phoneline? 

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Message 11 of 24

Any recommdations re 5 port switch?

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Message 12 of 24

Old router was Sagemcom FAST 5324.

New Pro eero 6

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Message 13 of 24

Thank you very much. Really helpful

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Billx
Enlightened One
Private Message TalkTalk
Message 14 of 24

@Diljit 

Both the old TalkTalk Hub router and the new Eero router will work. One or the other.

As you now have FF500, TalkTalk expects you to disconnect the old router, then connect the new Eero router at the ONT box.

After you receive the 5-port switch,  connect the unused port of the Eero, to one of the switch's ports.

Then connect your already received Digital Voice Adapter, to another of the switch's ports.

And then start all the equipment up.

 

Bill

Message 15 of 24

OK, I was more thinking of the router before the upgrade? And your copper phoneline is still working at the moment? Do you not have the eero Pro 6 as part of the FF500 package? Sorry for all the questions, just want to be clear!

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Message 16 of 24

Thanks 

Message 17 of 24

Eero 6 as from this morning. The old telephone box is still connected and working 

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ferguson
Community Star
Private Message TalkTalk
Message 18 of 24

I should have asked, which router do you have presently?

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Message 19 of 24

If you are going to use the eero you need to connect the DVA to that and then your phone will plug in to the DVA, installation details are included in the box and also available here on the website. 

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Diljit
Participant
Private Message TalkTalk
Message 20 of 24

Thank you. I think I'll buy this. Still can't speak to Talk Talk on the phone. Promised me a lot but not delivered. 

 

Anyone know whether my telephone will still work with the old setup or do I need to plug in the Digital Voice Adapter?

 

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