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yesterday
I had a FF500 installed this morning. The engineer installed the fibre and stated the rest is for Talk Talk to deal. Although I have WiFi other devices do not work as the engineer stated I should have been provided with SPLITTER. My cameras don't work as there is nowhere to plug on the new eero router. The old router is still plugged in. Do I take that off? Digital Voice Adapter provided but engineer stated it is nothing to do with him. Should I just leave this in the packet. I was promised at the time of ordering that the Engineer will fix everything for me.
Can't get through on the phone. Spent two long calls waiting.
Anyone face similar problems and any advice?
22 minutes ago
Morning,
Just to confirm have you connected the digital voice adapter with the eero to see if the digital voice service is working ok?
Thanks
Michelle
yesterday - last edited yesterday
I think you are making far too many assumptions and speculative comments.
Apologies, but in light of all these unhelpful intrusions, I am going to lock this thread now to prevent others merely trying to score points, rather than helping you.. The support team will respond as soon as they can and they should reopen this when they do, otherwise I will be keeping tabs also.
yesterday - last edited yesterday
No, I didn't miss that. The poster said that he had his FF500 installed this morning.
He also said that his old service is still running. Therefore he can continue using his old service, until TalkTalk sorts itself out.
We know that TalkTalk often takes a few days to sort itself out.
Do you think I am not polite?
Bill
yesterday
Hey, did you miss the bit about the phone service still being connected? Please leave it for the support team, I have asked politely, twice.
yesterday
I really don't know what you're going on about. The original poster said that apart from the Eero, TalkTalk sent him a Digital Voice Adapter. Therefore the new service he has, FF500, includes VOIP. The original poster also said, that needs additional Ethernet ports for his cameras. So @DJI_MINI_2_SE suggested a switch. The old service will therefore be discontinued. What is the problem?
Bill
yesterday
That's all very well, but I think the poster needs clarity on the phone service, so can you leave it to the support team to respond please?
yesterday
Either of the 2 switches that @DJI_MINI_2_SE mentioned will be OK, @Diljit
yesterday
OK, one more question: was it an Openreach or City Fibre installation? Subject to that I would wait for advice from the official support team when they are back online tomorrow.
yesterday
Phone is still on the old plug (where the old router was connected)
yesterday
OK, that's one thing cleared up, thanks. What about that phoneline?
yesterday
Any recommdations re 5 port switch?
yesterday
Old router was Sagemcom FAST 5324.
New Pro eero 6
yesterday
Thank you very much. Really helpful
yesterday
Both the old TalkTalk Hub router and the new Eero router will work. One or the other.
As you now have FF500, TalkTalk expects you to disconnect the old router, then connect the new Eero router at the ONT box.
After you receive the 5-port switch, connect the unused port of the Eero, to one of the switch's ports.
Then connect your already received Digital Voice Adapter, to another of the switch's ports.
And then start all the equipment up.
Bill
yesterday
OK, I was more thinking of the router before the upgrade? And your copper phoneline is still working at the moment? Do you not have the eero Pro 6 as part of the FF500 package? Sorry for all the questions, just want to be clear!
yesterday
Thanks
yesterday
Eero 6 as from this morning. The old telephone box is still connected and working
yesterday
I should have asked, which router do you have presently?
yesterday
If you are going to use the eero you need to connect the DVA to that and then your phone will plug in to the DVA, installation details are included in the box and also available here on the website.
yesterday
Thank you. I think I'll buy this. Still can't speak to Talk Talk on the phone. Promised me a lot but not delivered.
Anyone know whether my telephone will still work with the old setup or do I need to plug in the Digital Voice Adapter?