FTTP Upgrade

[Ronda2]

I am keen to upgrade to FTTP but have been repeatedly told I can't.

The infrastructure is in place and I recently had a TalkTalk agent call at my house encouraging me to upgrade. I said I woluld love to. He confirmed I should be able to upgrade - that was the whole point in his calling on me and my neighbours. he gave me a contact number which I called only to be told yet again I can't upgrade.
It looks as if I'll have to change providers if I can't get FTTP before my current TalkTalk contract expires.

Any ideas as to why upgrades can't happen even if the infrastructure is in place.

[Arne-TalkTalk]

Hi Ronda2

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards