Failure To Deliver A contract

[AGK-MODAWI]

TalkTalk customer service agents sent me the same contract(by email) to upgrade my internet connection to Fibre 150 on five occassions.In each occassion they failed( No engineer or router ) to complete the upgrade on the time when the upgraded connection was due to go live  .  The dates of the five occassions  is as follows

14-09-2024  ,  25-09-2024 , 07-10-2024 , 10-10-2024 , 19-10-2024

Everytime I phoned asking for explanations nobody seemed to know what the problem was.

All they could was to start the application process from the start. 

[Arne-TalkTalk]

Im really sorry for the problems, the issue that was causing the orders to fail has been cleared as of the 25th, So a new order can be placed. 

If you still wish to cancel call the loyalty team  on 03451720088 

[AGK-MODAWI]

I had another order placed on 23-04-2024 following receiving yet an other copy of the contract by email. Surprise surprise I had the same  outcome.

I am therefore forced to conclude it is time to leave TalkTalk, after joining about 10 years ago. I am quite staggered at the level incompetence shown by this organisation

[Arne-TalkTalk]

Hi AGK-MODAWI

The latest order was placed today (23rd) so we can check in 24 hours if it has gone through. 

Regards

[Divsec]

Hi @AGK-MODAWI your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here