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Wednesday - last edited an hour ago
TalkTalk customer service agents sent me the same contract(by email) to upgrade my internet connection to Fibre 150 on five occassions.In each occassion they failed( No engineer or router ) to complete the upgrade on the time when the upgraded connection was due to go live . The dates of the five occassions is as follows
14-09-2024 , 25-09-2024 , 07-10-2024 , 10-10-2024 , 19-10-2024
Everytime I phoned asking for explanations nobody seemed to know what the problem was.
All they could was to start the application process from the start.
2 hours ago
I had another order placed on 23-04-2024 following receiving yet an other copy of the contract by email. Surprise surprise I had the same outcome.
I am therefore forced to conclude it is time to leave TalkTalk, after joining about 10 years ago. I am quite staggered at the level incompetence shown by this organisation
Wednesday
Hi AGK-MODAWI
The latest order was placed today (23rd) so we can check in 24 hours if it has gone through.
Regards
Wednesday
Hi @AGK-MODAWI your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here