We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
on 22-01-2025 11:07 AM
I have received an eero router as part of my package. My existing router has three lan cable connections: a white cable running from talktalk's freeview box into Openreach's fibre connection box, a yellow cable running from the same freeview box into the existing router, and another yellow cable running from the existing router into something that is itself connected to a power socket on the wall (what this intermediate box is or does I have no idea). The new eero router has only two available lan cable sockets. How is it supposed to connect to the existing three lan cables?
on 24-01-2025 08:13 AM
Hi asdfg11,
Glad to hear that you've sorted out the TV issue. If you need any further assistance just let us know
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 23-01-2025 03:38 PM
"If everything remains stable then, working on the principle of “if it ain’t broke don’t fix it,” I’m now tempted to continue using the existing hub"
That sounds like a great plan 😉
on 23-01-2025 03:29 PM
To all members of the community. Many thanks for your help I’ve learned a lot about wifi that I’m sure will come in useful in the future.
We've had talktalk's fibre 150 package for about two weeks now, the same time that our television reception problems started, which I attributed to not yet having replaced the existing hub with the new eero box that came as part of the package. However, having taken the aeriel lead apart, tightened everything up and then reconnected it, hey presto the reception problems seem to have gone away which makes me think the switch to fibre 150 and the reception problems were entirely coincidental and nothing to do with not having replaced the existing hub with the eero box. If everything remains stable then, working on the principle of “if it ain’t broke don’t fix it,” I’m now tempted to continue using the existing hub and not to connect the eero box at all. At my age life's too short to invite the sort of problems that new technology always brings.
Thanks again.
23-01-2025 02:04 PM - edited 23-01-2025 02:24 PM
"The eero box has only two ports both of which are labelled with only < >. Which one of these should accommodate the all important white cable currently connected to the existing wifi hub’s WAN port?
I'm beginning to think that wifi is the 21st century equivalent of alchemy"
This new video shows you how to set up your eero, as previously mentioned because the eero only has one spare ethernet port after you have connected it to the ONT (pictured below) you will only be able to connect one more device that uses Ethernet (to the eero) if you have more than one device that uses Ethernet you will have to buy the switch discussed in post #3.
https://youtu.be/B1pv8bMfEtA?feature=shared&t=36
If setting up a single eero on this screen tap "finish setup"
"the new eero box (what is this? a wifi hub, a modem or a router"
No, an Optical Network Terminal (ONT) is not a modem, but it does perform a similar function.
on 23-01-2025 01:23 PM
Hi asdfg11,
The wifi hub is a modem router, the eero is just a router.
The box on the wall is the ONT
the D-link device sounds like it's a power line adapter
The broadband port is the ADSL port that connects to broadband port on the old telephone socket (or micro-filter), it isn't used on full fibre
The eero is a router. You can connected the Ethernet cable from the ONT to either of the Ethernet ports on the eero
Future of Home Wi-Fi | Eero 6 | TalkTalk
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 23-01-2025 12:09 PM
Hi,
I watched the youtube videos but they raised more questions than they provided answers.
1) The talktalk box with a mesh front, with a port on the back marked ‘WAN’ and with 4 x ethernet ports, is advertised as being a ‘wifi hub’: what is this device? Is it a router or a modem or is a wifi hub something different?
2) The white box on the wall, belonging to the phone service provider, includes a white cable that connects to the WAN port on the wifi hub: what is this device called?
3) The talktalk socket labelled ‘DLink’ into which the talktalk freeview box is plugged, and which is itself plugged into a power socket, includes a yellow cable that connects into one of the wifi hub’s ethernet ports: what is this device called?
4) My Google enquiries have revealed that the WAN port is the one providing internet services to the home, but as well as the WAN port and the 4 x ethernet ports the existing wifi hub includes an unoccupied port which is labelled ‘broadband.’ What might this be for if the WAN port is the one providing internet services?
5) As mentioned previously, the new eero box (what is this? a wifi hub, a modem or a router?) has only two ports both of which are labelled with only < >. Which one of these should accommodate the all important white cable currently connected to the existing wifi hub’s WAN port?
I'm beginning to think that wifi is the 21st century equivalent of alchemy!
Thanks again to the community for your help.
on 22-01-2025 04:02 PM
Please let us know how you get on.
on 22-01-2025 04:01 PM
Thanks. I'll get one tomorrow and have a go.
on 22-01-2025 03:18 PM
Hi asdfg11,
As DJI_MINI_2_SE has said, the usual solution is to get hold of a switch, if you have any other questions please let us know
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
22-01-2025 02:46 PM - edited 22-01-2025 02:52 PM
I have posted the info below to help if you don't know what a switch does, how to set one up or where to buy one, the video walks you through set up, you don't need to buy the Argos version as Karl says many places sell them and cheaper.
If you already know the above info it may be useful for other members in future. 😉
https://youtu.be/zzZlGohE_hU?feature=shared
Buy TP-Link 5 Port Gigabit Ethernet Switch | Network switches | Argos
About this product
With 5 10/100/1000 Mbps ports, TL-SG105 expands your network capacity, enabling instant large files transferring.
The TL-SG105 can automatically detect the link status of each port and reduce the power consumption of idle ports.
Designed to save up to 65 percent of power consumption.
The TL-SG105 also can analyzes the length of the Ethernet cable connected and adjusts the power usage accordingly.
on 22-01-2025 11:11 AM
Hi
You can purchase an ethernet switch cheaply, usually around £10 or so, from most popular online retailers that can increase the amount of ethernet ports if required.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.