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Fibre 150 no or little reception upstairs

clifford106447
First Timer
Private Message TalkTalk
Message 6 of 6

I have fibre 150 with eero 6 mesh router.  Ever since they installed it I have little or no reception upstairs.  It's very bad.  Can this be fixed with a extender.  If so how much are they and how do I get one 

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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
Message 1 of 6

Morning,

 

I'm just sending you a Private Message.

 

Thanks

 

Michelle

 

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Message 2 of 6

@Noah511 

I see you have started your own topic. Please wait for a response from the support team there. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Noah511
First Timer
Private Message TalkTalk
Message 3 of 6

Hi i am in the exact same position. No signal upstairs since installation. No signal out of the the room its in.

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clifford106447
First Timer
Private Message TalkTalk
Message 4 of 6

Yes one eero 6 at the connection point into my house.  My router used to be in the hall but when they installed fibre line they moved my connection point lnto my living room and I have had trouble with internet upstairs ever since.  

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Anonymous
Not applicable
Staff
Private Message
Message 5 of 6

Morning,

 

I'm sorry to hear this. Just to confirm, do you currently have one eero at the moment?

 

Thanks

 

Michelle

 

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