Fibre 150 no or little reception upstairs

[clifford106447]

I have fibre 150 with eero 6 mesh router.  Ever since they installed it I have little or no reception upstairs.  It's very bad.  Can this be fixed with a extender.  If so how much are they and how do I get one 

[Michelle-TalkTalk]

Morning,

I'm just sending you a Private Message.

Thanks

Michelle

[ferguson]

@Noah511 

I see you have started your own topic. Please wait for a response from the support team there. 

[Noah511]

Hi i am in the exact same position. No signal upstairs since installation. No signal out of the the room its in.

[clifford106447]

Yes one eero 6 at the connection point into my house.  My router used to be in the hall but when they installed fibre line they moved my connection point lnto my living room and I have had trouble with internet upstairs ever since.  

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Just to confirm, do you currently have one eero at the moment?

Thanks

Michelle