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Fibre 150 not reaching all rooms

AmyLocks
Team Player
Private Message
Message 13 of 13

 

This is really overdue as the Fibre installation was complete in July. We had the problem then but as the rooms were barely used, it didn't matter. However, now they're in regular use, the lack of signal has become an issue.

 

We've tried moving the router but it seems like it's already in its optimal position.

 

I know there are boosters but wanted to check first if there are any other solutions or suggestions.

 

Thanks.

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12 REPLIES 12

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 13

Hi @Debbie-TalkTalk 

 

You're very welcome.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 2 of 13

Hi AmyLocks

 

I'm so glad to hear this 🙂

 

@KeithFrench  Thanks for your help 🙂

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 13

You did well, they do normally make a charge for these. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 4 of 13

 

I called talktalk and to their/your credit, the agent, service and offer (free of charge booster) were all excellent.

 

Thank you.

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 13

Hi @AmyLocks 

 

Having checked your analyser screenshots and considering the location of your Eero within your property, I agree with you that this is a simple coverage issue, which can only be solved with an additional Eero node to form a mesh. You will probably need to contact the Loyalty dept (direct number: 0345 1725157) to get one if you can get an acceptable deal.

 

Hi @Debbie-TalkTalk - for your information.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 13

If you would like to send me screenshots from the analyser, I will look at it for you, in case I can see anything. Please feel free to PM them to me if you prefer.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 7 of 13

I assume you mean how many eero units/devices I have. If so, just the one. If it's hardware version you're after, I'm not sure. I'm looking at the eero app and I can only see a software version which is 7.01

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Message 8 of 13
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AmyLocks
Team Player
Private Message
Message 9 of 13

Hi - thanks for your responses.

 

I have one of the free wifi analyse apps and it doesn't have any overlap with other devices.

 

It's not intermittent, there are two cold spots in the property where the signal drops which makes sense as they're the furthest from the (eero) router.

 

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 11 of 13

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Hi AmyLocks

 

I'm sorry to hear this.

 

Can I just check, are you using the WIFI hub?

 

@KeithFrench provides really good advice on helping to improve wireless performance. Could you help please Keith?

 

Thanks