Fibre not working

[VH111]

My fibre has been down for 7 days. Can’t get through to TalkTalk on phone or live chat. Diagnosis checks via website are saying not available. I’m completely stuck and going round in circles. I get an automated message on live chat saying there are issues with routers showing white lights, when they are not working- message said engineers would resolve by ‘Friday’ (yesterday) . I’ve waited until today but it’s still not working and messsage still says ‘Friday’ - that’s another week! What’s going on?

[Chris-TalkTalk]

Hi VH111,

It looks as though your router is now connected to the internet, is everything OK at your end?

Chris

[DJI_MINI_2_SE]

This fix is often suggested in the forum -

Turn the Router and ONT  power off for at least 30 minutes it may not work but no harm in tying.

[Gliwmaeden2]

Staff are not on here before Monday, @VH111.

Try technical support on 03451 720088.

Opening hours for phone and live chat near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529