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Fibre not working

VH111
First Timer
Private Message TalkTalk

on ‎11-01-2025 10:41 AM

Message 4 of 4

My fibre has been down for 7 days. Can’t get through to TalkTalk on phone or live chat. Diagnosis checks via website are saying not available. I’m completely stuck and going round in circles. I get an automated message on live chat saying there are issues with routers showing white lights, when they are not working- message said engineers would resolve by ‘Friday’ (yesterday) . I’ve waited until today but it’s still not working and messsage still says ‘Friday’ - that’s another week! What’s going on?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-01-2025 07:53 AM

Message 1 of 4

Hi VH111,

 

It looks as though your router is now connected to the internet, is everything OK at your end?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Anonymous
Not applicable
Staff
Private Message

‎11-01-2025 01:16 PM - edited ‎11-01-2025 01:18 PM

Message 2 of 4

This fix is often suggested in the forum -

Turn the Router and ONT  power off for at least 30 minutes it may not work but no harm in tying.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎11-01-2025 10:59 AM

Message 3 of 4

Staff are not on here before Monday, @VH111.

 

Try technical support on 03451 720088.

 

Opening hours for phone and live chat near the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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