Fibre500 order cancelled, no reason

[Bex-J]

Hello, I was wondering if anyone could advise. I placed an order on 31.08.24 for Fibre500 at £37.00 per month and the Amazon Eero router was sent. The engineer was due 13th September to connect but they never showed. I was told my order was stuck and someone would ring me. No one did and when I chased it today I was told my order was cancelled with no reason why. Apparently I was sent an email when I wasn't. Not sure what to do next, any advice? 

[Arne-TalkTalk]

Hi Bex-J

Its not clear what happened with your 1st order, Sorry 

I can see a new order has been placed for a go live date of the 21st.

Apologies again for any inconvenience caused

[ferguson]

Unfortunately this has been known to happen on occasion. As far as I know the only thing you can do is place a new order.