Fil fibre constantly dropping

[pieduke88]

I have a fiber connection with Eerio and it's constantly dropping. I can't watch TV and when I do calls the video freezes for a second every 5 minutes.

What can I do? 

[Chris-TalkTalk]

Thanks. I can't see any problems with the eero. Have you noticed if the lights change on the ONT when the connection appears to drop?

Chris

[pieduke88]

Hi I’ve added my contract number.

thanks 

[Chris-TalkTalk]

Hi pieduke88,

Can you add your TalkTalk home phone number or account number to your community profile and we'll take a look at this for you

Chris

[pieduke88]

Several times but it keeps dropping.

I have tried all the possible settings on the app: legacy mode, turning off 5Ghz.

We had the regular Talk talk with the other modem and never had issues

[Michelle-TalkTalk]

Hi again,

Ok thanks for confirming. Have you tried powering down the ONT and the eero for a full 30 minutes and then re-tested this again?

Thanks

Michelle

[pieduke88]

Hi, we're using 1 Eerio because the TV and laptop are right next to it

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. How many eeros do you have? How far away is the eero from the ONT please?

Thanks

Michelle