Full Fibre 150 with VOIP - possible to remove VOIP

[mrb1972]

General question, if you have a service such as Full Fibre 150 with VOIP, can you at the end of your contract switch to a Full Fibre 150 without VOIP?

Basically have VOIP removed/disabled as we no longer use I home phone so it's not needed

I have been lead to believe that is not possible

[Gliwmaeden2]

Agreed, @ferguson !

But @mrb1972, I am puzzled that the current description of your service is "Now that you’re coming towards the end of your Fibre 150 contract which includes broadband and line rental on ** ** , which costs you £." it's not described as VOIP, the way the new offers are.

Either way, whether there's VOIP or not shouldn't make a difference in price, and there's nothing in the above information to indicate that it would. 

Only speed differences in the two new deals, both with VOIP inclusive. 

[ferguson]

That's not much help @mrb1972 you have blanked out all the useful bits! 

[mrb1972]

No it's FFTP Full Fibre 150 VOIP, I was hoping to remove the VOIP and go back to standard Fibre 150 but I'm told that is not possible, anyway it was just strange to get that email soon after speaking to an agent with different offers. I will probably leave it as it is anyway

[Gliwmaeden2]

@mrb1972, so is your current service actually with old copper for the landline? In fact not actually FTTP but FTTC. 

That might account for the difference compared with the other offers which will be Full Fibre with VOIP.

If you then remove VOIP from them, it won't reduce the price - it's inclusive. 

[mrb1972]

Sure it was this, I've ** out dates, prices etc but you get the idea "

Over the last couple of years, our daily lives have changed and we’re all realising how important it is to stay connected. We’ve seen many of our customers increase their broadband usage, using their internet to work from home, stream their favourite Netflix shows, catch up with friends and family on video calls, and much more. Now that you’re coming towards the end of your Fibre 150 contract which includes broadband and line rental on ** ** , which costs you £. per month, we want to highlight some of the options available to you going forward. As part of our commitment to Fairer Broadband for all of our customers, we’ve highlighted these potential next steps for you below, along with instructions on how you can take out these offers should you wish. The first option available for you is that you can stay on your existing service and automatically move to £**.** per month*. You don’t have to do anything at all, just sit back and enjoy your great value connection whilst we handle everything else. You’ll be then out of contract with maximum flexibility to upgrade with us any time you like. The second option available to you is upgrading to one of our faster products, such as Fibre 900 VoIP. It’ll cost you just £**.** per month for ** months, with average download speeds of Mb/s, £. P&P may apply**. Call **** *** **** to order now.

The third option available to you is to move onto a new, matching Fibre 150 VoIP contract for £**.** per month for another ** months, average download speeds of ***Mb/s. Call **** *** **** to order now.""

[ferguson]

Can you copy the email onto here, after redacting any personal information. 

[mrb1972]

My contract expires in a few weeks and that was the offer I got to stay on via an email. I don’t think it includes anytime boosts or things like that.

The strange thing is I actually spoke to an agent earlier and wasn’t offered what was in the email so that’s annoying. 

The email offer came through later in the day

[Gliwmaeden2]

 

That's taken from this page, @mrb1972:

https://new.talktalk.co.uk/digital-voice

[ferguson]

Is that a new offer? Does the phone side come with any included calls?

[mrb1972]

That’s interesting as I got an email today saying I can have Fibre 150 for £24 per month or 150 VOIP for £30 per month so there is a difference 

[Gliwmaeden2]

It won't alter the price, @mrb1972, because keeping it available doesn't cost anything. It only costs if you actually make calls.