For the second time, I have received an unsolicited email.from Talk Talk stating that my Full Fibre installation has been changed as requested?
The first email had the same with a date that did not suit. I tried to change the date via the given link and for everyday for 3 months,there was no available date. I phoned the contact centre and the first assistant had a similar issue for about ten minutes. Unable to select a new date. I was then passed on to another assistant who again seemed to be having issues. Being very frustrated, I ended the call.
A day or so later, I received an email notification stating that the installation had been deferred. Eventually within a few days, I had another email stating cancellation.
Now a couple of weeks on I have the aforementioned email advising of the change of date WHICH I AM NOT AWARE OF MAKING. First I have heard of the installation?
The engineer will apparently arrive on Monday. No idea when?
I trust it there is a change to my service it will be free and working by the time the engineer leaves?
That is of course if they turn up
