Full Fibre no show

[DAVEDWACK]

Hi,

I spent sometime on Tuesday last, in preparation for my Full Fibre install which was given via a number of texts from both Talktalk and Cityfibre as to happen between 1 p.m. and 6 p.m. on 24/10/23.

Nobody showed, no contact made at all, nothing! What a complete waste of my time. Do I put the stuff back which I moved ready to make easier access or do you think somebody might contact me again?

I’m not too pleased and perhaps a change of supplier might be in order.

Dave Walkup

[Arne-TalkTalk]

Hi @DAVEDWACK

The notes from City Fibre show 

"We have carried out the survey for this property and we have been advised management want notice of this installation and requested the work to go ahead in November, due to this update we have cancelled the installation appointment and kindly request this is re-appointed once the End User has arranged for a suitable date." 

You may have to call the future fibre team to discuss this further. 

Sorry

[DAVEDWACK]

Hi,

Thanks very much.

FYI I’ve still not had any word from Cityfibre regarding why they didn’t show.

regards,

Dave Walkup

[Arne-TalkTalk]

Hi @DAVEDWACK

Sorry that the engineer didn't arrive 

I will see what happened and let you know. 

[KeithFrench]

I would call the phone number at the bottom of the email about the free upgrade. If you don't have it, let me know & I'll find it for you later tonight.