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Full Fibre order

marksc
Whizz Kid
Private Message TalkTalk
Message 12 of 12

Hi,

 

I'm now able to upgrade to Full Fibre in my area so last Friday i started the order process for doing this.

 

I've had to reschedule the original Openreach appointment from Tuesday 2nd July 2025 to Monday 8th July 2025 and i just want to make sure this won't cause any issues? eg billing commencement date for full fibre  / switching off existing connection.

 

I work from home so rely on having an internet connection and want to keep any disruption to my service to a minimum.

 

Can someone advise on this?

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11 REPLIES 11

Message 1 of 12

Just an update to my last post. I finally received my new Erro router yesterday and my internet is running a LOT better.

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marksc
Whizz Kid
Private Message TalkTalk
Message 2 of 12

Hi,

 

I got my full fibre installed installed on Monday 8th.

 

So far i've been assured on three separate occasions that i will be receiving a new eero router but i still haven't received any email to confirm that a router has been sent. Then each time when i get back in contact with whoever i chat to they are saying they can find nothing on my account that indicates a router is being dispatched.

 

I've updated my account number on my community profile so i would appreciate it if someone could look into this.

 

My current talktalk router is not handling full fibre very well in regard to speed to devices and i really need the eero router i was promised to be sent.

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Message 3 of 12

Hi Mark,

 

You should receive the router before Monday but if you don't your current router should work fine
 

Chris

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marksc
Whizz Kid
Private Message TalkTalk
Message 4 of 12

As of today I still haven't received any router. That only leaves one working day before my installation date for a router to arrive. Can someone check this out and let me what am I supposed to do on Monday if the engineer arrives and no router has been delivered? 

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Message 5 of 12

Hi marksc,

 

You would only usually receive the eero just a day or two before the installation date.

 

Chris

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marksc
Whizz Kid
Private Message TalkTalk
Message 6 of 12

Hi Karl - I have a talktalk wifi hub router. I have an email that says as part my full fibre order I will receive an eero router but as of today I haven't received anything.

 

Can you look into this? 

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Message 7 of 12

Hi

 

If a new router is required, this is usually provided just before the go live date. 

 

What router do you currently have ?

 

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 8 of 12

Hi, 

 

Can you confirm as part of my order if I will be receiving a new router as part of my full fibre order?

So far I haven't received anything and my installation date is next Monday (8th July) 

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Message 9 of 12

Hi marksc,


If for some reason the installation can't go ahead then the cease is usually just delayed until the new service is installed. I haven't received a reply yet from our provisioning team, I'll let you know when I do

Thanks

Chris

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marksc
Whizz Kid
Private Message TalkTalk
Message 10 of 12

Hi Chris, 

 

I think there will be a lot of work required to facilitate my full fibre installation as I live in a rural area.

 

My concern is what happens if my fibre installation can't be switched on on the 8th July?

 

I don't want my old connection to cease if my full fibre install can't be successfully connected. 

 

Please advise. 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 11 of 12

Hi Mark,

 

I can see that the cease order for the old service has been delayed until the 8th. I can't see the original order though so I've asked our provisioning team to confirm. I'll let you know when I receive an update

 

Chris

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