Full Fibre order

[marksc]

Hi,

I'm now able to upgrade to Full Fibre in my area so last Friday i started the order process for doing this.

I've had to reschedule the original Openreach appointment from Tuesday 2nd July 2025 to Monday 8th July 2025 and i just want to make sure this won't cause any issues? eg billing commencement date for full fibre  / switching off existing connection.

I work from home so rely on having an internet connection and want to keep any disruption to my service to a minimum.

Can someone advise on this?

[Michelle-TalkTalk]

Good morning,

I'm sorry for the delay and I'm glad to hear that the eero has arrived and that your connection has improved.

Thanks

Michelle

[marksc]

Just an update to my last post. I finally received my new Erro router yesterday and my internet is running a LOT better.

[marksc]

Hi,

I got my full fibre installed installed on Monday 8th.

So far i've been assured on three separate occasions that i will be receiving a new eero router but i still haven't received any email to confirm that a router has been sent. Then each time when i get back in contact with whoever i chat to they are saying they can find nothing on my account that indicates a router is being dispatched.

I've updated my account number on my community profile so i would appreciate it if someone could look into this.

My current talktalk router is not handling full fibre very well in regard to speed to devices and i really need the eero router i was promised to be sent.

[Chris-TalkTalk]

Hi Mark,

You should receive the router before Monday but if you don't your current router should work fine
 

Chris

[marksc]

As of today I still haven't received any router. That only leaves one working day before my installation date for a router to arrive. Can someone check this out and let me what am I supposed to do on Monday if the engineer arrives and no router has been delivered? 

[Chris-TalkTalk]

Hi marksc,

You would only usually receive the eero just a day or two before the installation date.

Chris

[marksc]

Hi Karl - I have a talktalk wifi hub router. I have an email that says as part my full fibre order I will receive an eero router but as of today I haven't received anything.

Can you look into this? 

[Karl-TalkTalk]

Hi

If a new router is required, this is usually provided just before the go live date. 

What router do you currently have ?

Karl

[marksc]

Hi, 

Can you confirm as part of my order if I will be receiving a new router as part of my full fibre order?

So far I haven't received anything and my installation date is next Monday (8th July) 

[Chris-TalkTalk]

Hi marksc,

If for some reason the installation can't go ahead then the cease is usually just delayed until the new service is installed. I haven't received a reply yet from our provisioning team, I'll let you know when I do

Thanks

Chris

[marksc]

Hi Chris, 

I think there will be a lot of work required to facilitate my full fibre installation as I live in a rural area.

My concern is what happens if my fibre installation can't be switched on on the 8th July?

I don't want my old connection to cease if my full fibre install can't be successfully connected. 

Please advise. 

[Chris-TalkTalk]

Hi Mark,

I can see that the cease order for the old service has been delayed until the 8th. I can't see the original order though so I've asked our provisioning team to confirm. I'll let you know when I receive an update

Chris