Full Fibre upgrade half the speed it should be

[paulcroft77]

got my full fibre connection  last wednesday Talktalk forgot to send me a  eroo router and cut off my internet 1 hourt after the engeneer left,  now i just got my eroo router on monday  and connected following all the instructions  correctly i am getting 90mbs constistantly  andf should be getting 152mbs, i spent 2 hours talking to a non english based customer service peron on the website chat service  where i felt i was being treated like a 5 year old also questioning me that my official router wasnt official and was 3rd party and wanting to know how i  got hold it????? they also clearly was using pre made messeges  that make u feel they do not really know what there doing, i stil have slow fibre i need to speak to someone that is based in England and understands  Englands Phone network and not just what there been shown in a photograph 

[Chris-TalkTalk]

Glad to hear it's resolved, thanks for letting us know 🙂

Chris

[ferguson]

Cool, thanks for that.

[paulcroft77]

Was a bad ethernet cable i had purchased and a replacment fixed the issue.

[ferguson]

That's good to know, can you tell us a wee bit more maybe for the benefit of others?

[paulcroft77]

Problem has been resolved 

[Chris-TalkTalk]

Hi Paul,

Can you add either your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

[paulcroft77]

HI  yes the speed of 150mbps was using the eero app speed test testing on my pc next to the eero connected via the Stupidly short ethernet cable supplied with the eero  is 90mbps wireless is consistatly around 40/50MBps  

[Anonymous]

Hi paul,

I'm sorry to hear this. Can I just confirm, is it now just the wired PC which is experiencing the slow speeds?

Thanks

Michelle

[paulcroft77]

Runing tests last night i could get 150mbps speed to my eero router using the supplied ethernet  cable to the wall box BUT not get it to my wired PC not get anywhere near that speed over wifi i  for the test i used  a cat 5E ethernet cable which should be fine  as there capable of  1000Mbps im  so confused

[paulcroft77]

yes ive seen it and updateed my  profile with my details Thank you 

[ferguson]

Not sure what you did there, can you see my previous response?

[paulcroft77]

wired and the app shows same speed using the app speed test 90 to 93 mbps

[ferguson]

OK, thanks for that. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

[ferguson]

Are these speeds from wireless tests? What connection speed is the eero app showing?