Full Fibre - worked for 8 hours, then stopped

[sframpton]

Switched from Fibre 65 to Full Fibre 150 yesterday afternoon - worked for about 8 hours then red light on Connection box. Tried re-booting but to no avail. Frustrated isn't the word for how I feel 😞

[Michelle-TalkTalk]

Morning,

I'm glad to hear that the fault has been resolved and thanks for the update.

Thanks

Michelle

[sframpton]

All fixed now - engineer had to resplice the external connection box :-(. I guess the moral of this is don't move on a Friday (especially in the afternoon) - the weekend ticket seems to have had not impact - it seems the Monday ticket was what generated action.

[Chris-TalkTalk]

Thanks for trying that. I can see that the issue has now been raised to Openreach and an engineer has been booked. Please let us know how you get on

Chris

[sframpton]

Didn't work I'm afraid - still have red light on the ONT...........will you update the ticket (1-000003-166719-0)or do I need to report this through the chat?

[Chris-TalkTalk]

OK thanks 🙂

[sframpton]

Of course - just had SMS saying service is Live but it isn't so will switch off and turn back on after 30 minutes.

[Chris-TalkTalk]

Hi sframpton,

Can you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[sframpton]

red light is on the ONT

[DJI_MINI_2_SE]

"red light on Connection box"

Is the red light on the eero or the ONT?