NEED SOME HELP?

Tony1248 · ‎22-05-2023

Hi

Just had full fibre upgrade, how do I connect phone to router supplied, engineer told me to plug it into broadband connection,did this and doesn’t work! I think I have been sent wrong router, there is no socket under a sticker as last email says!

aa2000 · ‎29-05-2023

This appears to be a CityFibre installation. I thought that VOIP was not a service that was possible with TalkTalk via CityFibre circuits, has this situation now changed?

Karl-TalkTalk · ‎29-05-2023

Hi

That's great news, thanks for letting us know.

Regards,

Karl.

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Tony1248 · ‎26-05-2023

Hi

New router,

phone plugged in all working, thanks

Michelle-TalkTalk · ‎24-05-2023

Hello,

We've requested that a wifi hub 2 router be sent and this should hopefully arrive in the next 48hrs. You'll also receive a router returns bag so that the original router can be returned.

Thanks

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Tony1248 · ‎24-05-2023

Hi

Previous post contains details of router. Just plugged phone into old box and it works.!

The city fibre engineer told me that it would be disconnected once the fibre was installed ,that was why I was asking about router,

Michelle-TalkTalk · ‎24-05-2023

Hello,

Which router do you currently have? (make and model) Does the previous copper voice service still work?

Thanks

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Tony1248 · ‎24-05-2023

Hi

Talktalk upgraded me to fibre 65 and I’m supposed to have digital voice according to my last email from them, I know there is no socket on back of router,so I’ve been sent wrong router or is there another way to connect my phone.?

ferguson · ‎22-05-2023

Thanks for that. This model is not equipped with a telephone adapter. Did you upgrade to a Full Fibre service which includes VoIP? Or does your phone still work when connected to the old BT socket?

Tony1248 · ‎22-05-2023

Hi router

Sagemcom

dev ver Fast F5364-3-T8

thanks

Gliwmaeden2 · ‎22-05-2023

Let's keep this thread in the queue for attention. I'll move the earlier one out of the way.

Best to stick to one thread, @Tony1248 .

Gliwmaeden2, a fellow customer.

Divsec · ‎22-05-2023

Hi @Tony1248 your post has been escalated and you should hear tomorrow in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

Could you also kindly mention, or describe the router you do have currently.

Thanks

I don't work here and all my opinions are my own.

NEED SOME HELP?

Fullfibre65 upgrade