Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

[Jimbob69]

Have full fibre installed using wifi Hub2, having an issue with telephone showing missed calls, phone shows about 20 per day, any help to rectify this issue would be much appreciated

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for your kind comments 🙂 Please let us know if there is anything else that we can help with.

Michelle

[Jimbob69]

Good morning Michelle,

Problem now resolved no longer getting phantom calls.

Thank you for all you help and assistance, much appreciated, excellent 5-star customer service

Take care and have a good day

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi again,

I've just been advised that the fix has been applied 🙂 I'll check back in with you in the morning just to ensure that this has been fully resolved.

Michelle

[Michelle-TalkTalk]

Hi,

No problem 🙂 This should hopefully be resolved today.

Michelle

[Jimbob69]

Thank you so much for all your help and assistance

[Michelle-TalkTalk]

Hello,

Thank you. I've passed this straight over and asked for the fix to be applied. I will post back to confirm as soon as this has been resolved.

Michelle 🙂

[Jimbob69]

Checked and updated

[Michelle-TalkTalk]

Hi again,

Could you re-check the telephone number in your Community Profile and confirm if this is correct please?

Michelle

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

It's a known issue, @Jimbob69.

You just need to wait for staff to reach your thread after the weekend, and they'll apply a fix.