Hi
I moved home over two weeks ago. I received a new contract from TalkTalk on the 4th of September. Openreach came as planned to install fibre connection on the 17th. I remain without a router and my account is as per previous contract in old address. There is no acknowledgment on my online account of pending changes or actions taken. I have spent multiple hours on the phone this week with different agents all giving me a different side of the story. I have been told there was a delay due to their internal processes but this would be rectified immediately as of today there is still no progress.
it really gives little confidence in TalkTalk their constant lack of clarity on the situation is baffling. Any advice greatly appreciated?
