Internet Down DY6

[McParland57]

Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.

Can anybody advise?

FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..

[Debbie-TalkTalk]

Hi McParland57

Thanks for your reply.  I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[McParland57]

Netgear appears to be holding a connection but is so slow I can't stream anything ;-(

Have tried the TT router and it won't hold a connection.  Could you send me a replacement TT please?

[Debbie-TalkTalk]

Hi McParland57

Yes of course. If the connection remains stable with your own router (Netgear) then I can send you a replacement TT router.

Thanks

[McParland57]

Took a while - did a full reset of old router and I appear to have a stable network connection again.

Will run for 30 mins - and try my current talktalk router again.  And will feedback after that if that's ok?

[Debbie-TalkTalk]

Hi McParland57

Ok thank you.

[McParland57]

I have a Netgear in the garage I'll try....  

HAng on..

[Debbie-TalkTalk]

Hi McParland57

Apologies for this.

If you have tested with a different router at the test socket then the next step will be an Openreach engineer visit.

Would you like me to send a new router for testing first?

[McParland57]

It's now a flashing orange one

[McParland57]

A single white one, but it was orange 2 minutes ago.  

[Debbie-TalkTalk]

Hi McParland57

Which lights are showing on the router? I've checked and as Michelle also advised the line shows in sync and connected at the moment.

Thanks

[McParland57]

Sorry, been making lunch.   It is still not connecting.  Sorry

[Michelle-TalkTalk]

The line test is now clear and the line is now showing in sync. Are you now able to connect since your last post?

Michelle

[McParland57]

Not seeing any connection again. 

Hope that this is noting to do with brsk who are in the area. 

[McParland57]

Have connected the router back again.

Have left the phone disconnected, would you like me to plug it back in also

[Michelle-TalkTalk]

Hi again,

Ok thanks for trying this. Could you connect the router back in the original set up and once connected again then please let me know and I will re-run the line test again.

Michelle

[McParland57]

Thanks for the prompt response Michelle

Have dial tone but also crackling on the line.

Plugged into what I think is the test socket and not getting a connection as of yet (5 mins) 

FYI - I have a 5c Socket Mk 4

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. I've run a test on the line now which has detected a potential voice fault. Are you experiencing any issues with your voice service such as no dial tone or any noise on the line? Is your connection also dropping when connected to the test socket?

Thanks

Michelle