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on 14-02-2024 11:43 AM
Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.
Can anybody advise?
FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..
on 21-02-2024 06:40 AM
Yes, "TV has lost connection". Luckily it does reconnect within a few minutes but it does stop what ever we are strsaming
on 20-02-2024 09:25 AM
Hi McParland57,
Do you get any message on your TV when it loses connection?
Chris
Chris, Community Team
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on 19-02-2024 06:55 PM
Yes I am running it that way (and it fails on different devices)
Yes, the TV actually dropped when I opened this thread, but it was fine most of the day yesterday
TV connected wirelessly
Thanks
on 19-02-2024 07:29 AM
Morning,
I'm sorry to hear this. Are you running the speed test via your My Connection? Is the TV still dropping connection? How is the TV connected please?
Michelle
on 17-02-2024 02:34 PM
Not been able to run the speed test on my line for 3 days though. "We've run in to a problem"
on 17-02-2024 07:22 AM
Router received and up and running for 2 days. All looks ok. Only small issue I've noticed is a couple of drop outs from the TV.
Will return old one in bag next week. Thanks.
on 16-02-2024 11:55 AM
Hi McParland57
Have you received the router?
on 14-02-2024 02:42 PM
Hi McParland57
No problem 🙂
We will check in again with you once you have received the router.
Thanks
Debbie
on 14-02-2024 02:41 PM
Thanks for all your help chaps.
on 14-02-2024 02:26 PM
Hi McParland57
Thanks for your reply. I've ordered the replacement router, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Debbie
on 14-02-2024 02:22 PM
Netgear appears to be holding a connection but is so slow I can't stream anything ;-(
Have tried the TT router and it won't hold a connection. Could you send me a replacement TT please?
on 14-02-2024 02:06 PM
Hi McParland57
Yes of course. If the connection remains stable with your own router (Netgear) then I can send you a replacement TT router.
Thanks
on 14-02-2024 01:59 PM
Took a while - did a full reset of old router and I appear to have a stable network connection again.
Will run for 30 mins - and try my current talktalk router again. And will feedback after that if that's ok?
on 14-02-2024 01:42 PM
Hi McParland57
Ok thank you.
on 14-02-2024 01:39 PM
I have a Netgear in the garage I'll try....
HAng on..
on 14-02-2024 01:37 PM
Hi McParland57
Apologies for this.
If you have tested with a different router at the test socket then the next step will be an Openreach engineer visit.
Would you like me to send a new router for testing first?
on 14-02-2024 01:30 PM
It's now a flashing orange one
on 14-02-2024 01:29 PM
A single white one, but it was orange 2 minutes ago.
on 14-02-2024 01:26 PM
Hi McParland57
Which lights are showing on the router? I've checked and as Michelle also advised the line shows in sync and connected at the moment.
Thanks
on 14-02-2024 01:05 PM
Sorry, been making lunch. It is still not connecting. Sorry