Internet Down DY6

[McParland57]

Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.

Can anybody advise?

FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..

[McParland57]

Yes, "TV has lost connection". Luckily it does reconnect within a few minutes but it does stop what ever we are strsaming

[Chris-TalkTalk]

Hi McParland57,

Do you get any message on your TV when it loses connection?

Chris

[McParland57]

Yes I am running it that way (and it fails on different devices)

Yes, the TV actually dropped when I opened this thread, but it was fine most of the day yesterday

TV connected wirelessly

Thanks 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Are you running the speed test via your My Connection? Is the TV still dropping connection? How is the TV connected please?

Michelle

[McParland57]

Not been able to run the speed test on my line for 3 days though.  "We've run in to a problem"

[McParland57]

Router received and up and running for 2 days. All looks ok. Only small issue I've noticed is a couple of drop outs from the TV.

Will return old one in bag next week. Thanks.

[Debbie-TalkTalk]

Hi McParland57

Have you received the router?

[Debbie-TalkTalk]

Hi McParland57

No problem 🙂

We will check in again with you once you have received the router.

Thanks

Debbie

[McParland57]

Thanks for all your help chaps.

[Debbie-TalkTalk]

Hi McParland57

Thanks for your reply.  I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[McParland57]

Netgear appears to be holding a connection but is so slow I can't stream anything ;-(

Have tried the TT router and it won't hold a connection.  Could you send me a replacement TT please?

[Debbie-TalkTalk]

Hi McParland57

Yes of course. If the connection remains stable with your own router (Netgear) then I can send you a replacement TT router.

Thanks

[McParland57]

Took a while - did a full reset of old router and I appear to have a stable network connection again.

Will run for 30 mins - and try my current talktalk router again.  And will feedback after that if that's ok?

[Debbie-TalkTalk]

Hi McParland57

Ok thank you.

[McParland57]

I have a Netgear in the garage I'll try....  

HAng on..

[Debbie-TalkTalk]

Hi McParland57

Apologies for this.

If you have tested with a different router at the test socket then the next step will be an Openreach engineer visit.

Would you like me to send a new router for testing first?

[McParland57]

It's now a flashing orange one

[McParland57]

A single white one, but it was orange 2 minutes ago.  

[Debbie-TalkTalk]

Hi McParland57

Which lights are showing on the router? I've checked and as Michelle also advised the line shows in sync and connected at the moment.

Thanks

[McParland57]

Sorry, been making lunch.   It is still not connecting.  Sorry