Internet Down DY6

[McParland57]

Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.

Can anybody advise?

FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..

[McParland57]

A single white one, but it was orange 2 minutes ago.  

[Debbie-TalkTalk]

Hi McParland57

Which lights are showing on the router? I've checked and as Michelle also advised the line shows in sync and connected at the moment.

Thanks

[McParland57]

Sorry, been making lunch.   It is still not connecting.  Sorry

[Michelle-TalkTalk]

The line test is now clear and the line is now showing in sync. Are you now able to connect since your last post?

Michelle

[McParland57]

Not seeing any connection again. 

Hope that this is noting to do with brsk who are in the area. 

[McParland57]

Have connected the router back again.

Have left the phone disconnected, would you like me to plug it back in also

[Michelle-TalkTalk]

Hi again,

Ok thanks for trying this. Could you connect the router back in the original set up and once connected again then please let me know and I will re-run the line test again.

Michelle

[McParland57]

Thanks for the prompt response Michelle

Have dial tone but also crackling on the line.

Plugged into what I think is the test socket and not getting a connection as of yet (5 mins) 

FYI - I have a 5c Socket Mk 4

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. I've run a test on the line now which has detected a potential voice fault. Are you experiencing any issues with your voice service such as no dial tone or any noise on the line? Is your connection also dropping when connected to the test socket?

Thanks

Michelle