Internet connectivity dropping out

[Julessacha]

As per many recent posts, my connectivity is lost several times per day.

During these issues the status light on the hub remains solid white. Powering the hub off and on restores connection straight away for a few hours.

This only started happening Saturday and prior to this worked fine.

Router is the one provided a TTSCOM Fast 5464.

[Karl-TalkTalk]

Hi

That's great news , thanks for confirming.

Regards,

Karl. 

[Julessacha]

Hi Karl,

We haven’t had any further drop outs since we changed to these settings yesterday lunchtime. Fingers crossed that this has resolved it but will let you know if it happens again.

[Karl-TalkTalk]

Hi

Can you change the DNS Settings in your router to use Google DNS, and test this over the course of the day to see if this resolves the connectivity issue where the router light remains white.

Please report back if this does help as this will aid our investigation.

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled 
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

Thanks 

Karl.