Internet cuts out EVERY night around midnight

[allentaylor72]

It is getting tiresome now.

Every single evening, around midnight my internet just disconnects. Router say it i still connected all the time,.  If i am watching netflix, or playing xbox online, that all disconnects    laptop and mobile disconnect also.

It then takes  between 5 minutes and 4 hours for it to come back online. I have tried resetting router, which does it stuff   comes back online says it is connected when it clearly isnt a nothing will connect with an internet connection.

It is just getting very tiresome now.

If it i talk talk resetting each night, why midnight, and not like 3am when less people would be using it.

[Debbie-TalkTalk]

Hi @P2456 

Have you logged into My Account to see if HomeSafe/KidsSafe has been switched on?

If you have checked this and are still experiencing issues then please can you create a new topic, we can then look into this further.

[P2456]

I am having the same issue. WiFi cuts every night at midnight for several hours. There is a signal but no internet.

[Michelle-TalkTalk]

Hello,

How are you getting on? Is this still happening? Could you also specifically check the Homework time feature please.

Thanks

Michelle

[Debbie-TalkTalk]

Hi

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

How to use HomeSafe®

[Pricecame87]

Did you get a fix for this? 

I wfh and have meetings across the early hours across the world. 

My internet cuts out at around 00:01 every night.

It take hours to come back on. 

Unplugging or restarting does not fix this problem. 

[Hummel]

I am also having this issue and I have specialist disability equipment that requires WiFi connectivity 

[Michelle-TalkTalk]

Hi Moz,

I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

Have you tried the solution suggested at the start of the thread, @Moz40s?

If that doesn't sort it, please return to the message board and click on start a topic, as was also suggested to another earlier poster on this thread.

As also indicated if you go right through this thread, Personal Information details need to be completed in the profile area.

Staff will then identify your account and reply to your new thread.

They are on the forum from early morning, but daytime only, Monday to Friday. 

[Moz40s]

I have exactly the same issue and as I work shifts, I’m often wanting the service at these times. It’s so tiring and frustrating. I’m located S63 area, but it looks like this is a wider problem than just me. It gets me so mad. By the next day I forget to report it and it just continues with the same issue when offices are closed. And to make it worse Cora, their web chat bot just goes round in circles. Surely they’re not that naïve to know it’s a big problem. 

[Michelle-TalkTalk]

Hi allen,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hi lisasjak,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[lisasjak]

Same here and I'm really sick of it.  They give a badge and rank for reporting it.......  Like thats going to help!  WE JUST WANT OUR INTERNET THAT WE PAY FOR!

[Michelle-TalkTalk]

Hi allen,

Ok, thanks for checking this.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[allentaylor72]

Hi Michelle

have checked and both of these are switched off. 

[Michelle-TalkTalk]

Hi allen,

I'm sorry to hear this. Could you log into your My Account please and check if you have HomeSafe/KidSafe set up, in particular Homework time?

Thanks

Michelle