Internet cuts out EVERY night around midnight

[allentaylor72]

It is getting tiresome now.

Every single evening, around midnight my internet just disconnects. Router say it i still connected all the time,.  If i am watching netflix, or playing xbox online, that all disconnects    laptop and mobile disconnect also.

It then takes  between 5 minutes and 4 hours for it to come back online. I have tried resetting router, which does it stuff   comes back online says it is connected when it clearly isnt a nothing will connect with an internet connection.

It is just getting very tiresome now.

If it i talk talk resetting each night, why midnight, and not like 3am when less people would be using it.

[Michelle-TalkTalk]

Hi Paul,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[DJI_MINI_2_SE]

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@PaulC31 wrote:

Same here in Cardiff - it’s annoying as no notice given or explanation

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Paul if you haven't already done so open a new thread the support staff will not talk to you in someone else's thread.

[PaulC31]

Same here in Cardiff - it’s annoying as no notice given or explanation

[Chris-TalkTalk]

And it's switched off? 

Chris

[Avieron]

Yes checked it last night.

[Chris-TalkTalk]

Hi Avieron,

Have you checked your HomeSafe settings?

Chris

[Avieron]

Mine is doing the same, and has done for months. When I tried to phone them I found out that they are closed and there is no way of getting it sorted at night time. But when I phone them in the day time, they just say everything is working fine. It is because it's not midnight!

[Debbie-TalkTalk]

Hi Ash_a4

Thanks for confirming that this has resolved the issue.

We have seen cases where on occasions HomeSafe/Homework time has been activated in My Account. As you have correctly advised, this can be switched off again in My Account.

Thanks again.

Debbie

[Gliwmaeden2]

Thanks, @Ash_a4.

If you look back through this thread you'll see that this indeed is what staff ask people to check when this happens. 

Interesting that you had to disconnect and reconnect.

[Ash_a4]

Just incase anyone else is having this problem, I also had this problem my internet would turn off every night at 12am and I had no idea why. If you log onto your talk talk account and go to my account then scroll down to where it says my security and click onto it and then scroll down and it will say homework time and mine was set to switch the internet off at 12am every day so I switched it off and my internet came back on. Side note I had to swipe down on my phone and switch the internet off and then back on and it was fine. Hope this helps someone.

[Debbie-TalkTalk]

Hi Lorider50

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[ferguson]

@Lorider50 

It is best to start your own topic and the support team can then look into this for you. 

[Lorider50]

I've just started a new contract with TalkTalk, nothing was mentioned regarding services would be cut around midnight, on a regular basis for maintenance?

[Debbie-TalkTalk]

Hi @HayleeAnn 

Has HomeSafe/KidsSafe been switched on in My Account? Please can you log into My Account and check this?

[HayleeAnn]

Yes, this is not on. The Talk Talk service is terrible and cannot be relied on at all 

[Debbie-TalkTalk]

Hi @HayleeAnn @mark1979 

Have you logged into My Account and checked to see if HomeSafe/KidsSafe has been switched on for this time?

[mark1979]

I have also the same problem 

[HayleeAnn]

The exact same thing keeps happening to us as well. It’s getting ridiculous now, so frustrating and trying to contact Talk Talk to discuss anything is a joke! I want a new provider with actual customer service who provides reliable internet as promised. 

[Debbie-TalkTalk]

Hi @Duako1 

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Duako1]

I have the same problem, I will cancell the contract as they are not providing the service they sold me