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on 02-02-2024 12:39 AM
It is getting tiresome now.
Every single evening, around midnight my internet just disconnects. Router say it i still connected all the time,. If i am watching netflix, or playing xbox online, that all disconnects laptop and mobile disconnect also.
It then takes between 5 minutes and 4 hours for it to come back online. I have tried resetting router, which does it stuff comes back online says it is connected when it clearly isnt a nothing will connect with an internet connection.
It is just getting very tiresome now.
If it i talk talk resetting each night, why midnight, and not like 3am when less people would be using it.
on 08-04-2024 07:54 AM
Hi Moz,
I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to look into this further for you.
Thanks
Michelle
on 08-04-2024 06:16 AM
Have you tried the solution suggested at the start of the thread, @Moz40s?
If that doesn't sort it, please return to the message board and click on start a topic, as was also suggested to another earlier poster on this thread.
As also indicated if you go right through this thread, Personal Information details need to be completed in the profile area.
Staff will then identify your account and reply to your new thread.
They are on the forum from early morning, but daytime only, Monday to Friday.
on 08-04-2024 12:12 AM
I have exactly the same issue and as I work shifts, I’m often wanting the service at these times. It’s so tiring and frustrating. I’m located S63 area, but it looks like this is a wider problem than just me. It gets me so mad. By the next day I forget to report it and it just continues with the same issue when offices are closed. And to make it worse Cora, their web chat bot just goes round in circles. Surely they’re not that naïve to know it’s a big problem.
on 05-02-2024 07:08 AM
Hi allen,
Do you still need assistance with this?
Thanks
Michelle
on 05-02-2024 07:07 AM
Hi lisasjak,
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on 05-02-2024 01:03 AM
Same here and I'm really sick of it. They give a badge and rank for reporting it....... Like thats going to help! WE JUST WANT OUR INTERNET THAT WE PAY FOR!
on 02-02-2024 09:54 AM
Hi allen,
Ok, thanks for checking this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 02-02-2024 09:53 AM
Hi Michelle
have checked and both of these are switched off.
on 02-02-2024 06:53 AM
Hi allen,
I'm sorry to hear this. Could you log into your My Account please and check if you have HomeSafe/KidSafe set up, in particular Homework time?
Thanks
Michelle