Internet dropping off

[Raj LCFC]

 

Ever since we had the upgrade to full fibre we have all noticed a big increase in the amount of outages we get when online.

It will only be for a short period of time( Couple of minutes) and then revert okay.

We can see this on our mobiles when it says 4G and WIFI instead of being connected to the router and showing the name.

It's getting frustrating  now for my son who complains when playing with his mates online with his Nintendo Switch.

Can you investigate  please.

Image of router above

Regards Raj

[Michelle-TalkTalk]

Good morning,

I'm really glad to hear this. If anything does change then please let us know 🙂

Michelle 🙂

[Raj LCFC]

Hi Michelle

So far so good thanks, kids haven't complained so its all good so far....

[Michelle-TalkTalk]

Morning Raj,

Thank you. Is your connection still ok since the router reboot?

Michelle

[Raj LCFC]

 

 

 

[Debbie-TalkTalk]

Hi Raj LCFC

Yes please 🙂

I just want to check what speed you are receiving when you run the test.

Thanks

[Raj LCFC]

I will do one tonight and send a snapshot for you.

Should i just use the one on talktalks website?

[Debbie-TalkTalk]

Hi Raj LCFC

That's great. The connection appears to be more stable.

When you run a speed test what speed are you now receiving?

[Raj LCFC]

Morning Debbie.

Thanks for the update.

Can you see an increased speed and stability now?

The kIds haven't moaned last night so it must be abit better.

Thank you for your help.

[Debbie-TalkTalk]

Hi Raj LCFC

The connection looks better this morning following the router reboot, how was the connection for you last night?

[Debbie-TalkTalk]

Hi Raj LCFC

Thank you, we can check this again tomorrow to see if we can see any further drops.

I will post back here tomorrow morning.

[Raj LCFC]

Reboot done- switched off for 5 minutes- will let you know how it goes.

Can you do any testing your end to see if its made any difference?

[Debbie-TalkTalk]

Hi Raj LCFC

Thank you 🙂

Could you monitor the connection for a couple of days after the reboot to see if the wireless connection improves?

[Raj LCFC]

Hi Debbie.

No problem, i can do this when i'm back home later this afternoon- What do you mean by re-testing?

[Debbie-TalkTalk]

Hi Raj LCFC

I can see that the uptime for the router is quite long. Can you try rebooting the router for me please and then retesting?

[Raj LCFC]

Morning MIchelle.

Its randomly on our mobiles and my son has started complaining when he plays his Nintendo switch that the wifi has kicked him off.

Our phones will just be kicked off the wifi and then we can see th 4G symbol so we know we have to connect again, even though we all have auto connect on our mobiles.

Nothing is wired so its all wifi.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Can I just confirm, does this only happen to devices connected wireless? Do you have any devices connected wired? Do any of the lights change on the router or the ONT when this happens please?

Thanks

Michelle

[Raj LCFC]

Spoke to a live chat rep and unfortunately  was as helpful as a chocolate teapot.

Blamed my house, the build of it, where the router is ( I sent hima picture)etc.

I said why didnt the engineers give me any advice where the router should have been when they installed the fibre and he blamed them too.

BUT he said there IS an issue as the speeds etc were slow!!!

I'll wait for one of TT reps to suggest something when they read the post.