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Internet turns off every sunday at 12am and comes back at 1am

yaboybbs
First Timer
Private Message TalkTalk
Message 2 of 2

Hello, my internet was turning off every Sunday at midnight which caused much confusion (!) but I’ve found out that it’s to do with the homework time security settings - unfortunately when I log in to my account, the security page comes up with a technical error. I’ve tried this on 3 browsers, cleared cache etc but still can’t access my settings. Would it be possible to have this feature switched off for me at all?

many thanks in advance! 

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi yaboybbs

 

I have checked your account, and homework time is off. 

 

Do you get an error message?  

 

What do the lights show on the router?

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