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19-09-2023 12:23 PM - edited 19-09-2023 12:24 PM
I noticed my internet was slow today and trying to uodate a game the eero router went red and it stopped working, i called talktalk collections team and everything was in order and they were going to lift the restriction but it still hasnt lifted yet
on 19-09-2023 02:15 PM
If you could go to the following help article and click on live chat online, this will route you to the correct team - How Full Fibre is installed - TalkTalk Help & Support
Chris
Chris, Community Team
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on 19-09-2023 01:50 PM
Will i speak to them on here or phone them?
on 19-09-2023 01:44 PM
Hi Chris,
I'm sorry about this but I think you are going to need to speak to our Future Fibre team as I don't have access to the systems to resolve this for you
Chris
Chris, Community Team
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on 19-09-2023 12:58 PM
All 4 lights are on,the eero has white light on aswell..cant connect anytging to wifi
on 19-09-2023 12:56 PM
OK thanks, which lights are on, on the ONT?
Chris
Chris, Community Team
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on 19-09-2023 12:47 PM
I think city fibre circut
on 19-09-2023 12:45 PM
Hi Chris,
Could I just ask, is your Full Fibre service on an Openreach or City Fibre circuit?
Chris
Chris, Community Team
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