Ive been restricted

[Chris843]

I noticed my internet was slow today and trying to uodate a game the eero router went red and it stopped working, i called talktalk collections team and everything was in order and they were going to lift the restriction but it still hasnt lifted yet 

[Chris-TalkTalk]

If you could go to the following help article and click on live chat online, this will route you to the correct team - How Full Fibre is installed - TalkTalk Help & Support

Chris

[Chris843]

Will i speak to them on here or phone them?

[Chris-TalkTalk]

Hi Chris,

I'm sorry about this but I think you are going to need to speak to our Future Fibre team as I don't have access to the systems to resolve this for you

Chris

[Chris843]

All 4 lights are on,the eero has white light on aswell..cant connect anytging to wifi 

[Chris-TalkTalk]

OK thanks, which lights are on, on the ONT?

Chris

[Chris843]

I think city fibre circut 

[Chris-TalkTalk]

Hi Chris,

Could I just ask, is your Full Fibre service on an Openreach or City Fibre circuit?

Chris