@spaarks11 it would be interesting to know what device and browser you are using on your open connection.
I and @Gliwmaeden2 have been looking into this over the last year or so with the Forum Manager, but have found no consistency on this. You either stay logged in or you don't.
Here, for info is what I have found works, and doesn't for me.
PC - no browser I've tried will keep me logged in. As soon as the tab is closed i have to sign in again.
Phone (Pixel 7a) only the Opera browser will keep me logged in and this varies from around 6 hours to 12 hours. I have to log in every morning.
And now for the biggie. Amazon Fire HD8. I have not been disconnected for weeks! For this to happen I have had to accept all cookies. If I don't do that I'm disconnected each time I close the browser. I very occasionally have to sign in but having already accepted cookies, I stay logged in for extended periods.
I've tried various combinations of browsers and accepting cookies on other devices, but only found the above works for me.
If you have something that works for you, I'll feed it back, but this doesn't answer your core question of your email address not being recognised, which I will leave @Chris-TalkTalk to raise.
Have you though, tried different browsers and as mentioned it might help Chris to know what device and Browser you are using when you can't log in?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
