Log in problems

[spaarks11]

When I try log in to Community and enter access code I get message "Your email address has not been recognised".

I have tried customer support but all they could suggest was I wait 24 hours and clear my cache/cookies. That didn't work.

I am only able to post this message because I have kept the page open since the last successful log in over a week ago.

[Gliwmaeden2]

I find it's anything from a few hours to up to 10 days. Erratic. 

[DJI_MINI_2_SE]

@Billx 

Same here Bill i don't know what the time out is but if I don't post for a couple of hours I have to use a code number sent to my email to log in again.

[Billx]

Hi @spaarks11 

I have not heard of being able to be permanently connected to the TalkTalk Community website.

I get disconnected after a few hours

Bill

[Chris-TalkTalk]

Hi spaarks11,

I can't see anything that could be causing the problem. I'll ask the Community Manager to take a look but they won't be back until Monday

Chris