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Thursday
Ive been offered to upgrade from analogue to full fibre broadband. Will i keep my landline number or will it be ported. or is it better to port it myself?
Also, how can I be sure I wont be charge for the redundant landline
Thursday
OK, if you need any further assistance just let us know
Chris
Chris, Community Team
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Thursday
Hi Chris, No.. its an old legacy broadband originally with the post office (with a defunct PO email), which has been moved around all over without my 90 yr old mums consent.. so its a night mare 🙂
I'm going to transfer away and port the number.
Again, thank you for all your help
Thursday
Communications are sent to the email address on our billing system, do you not have an email registered with us?
Chris
Chris, Community Team
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Thursday
Thanks Chris and Niemand0. all sorted... Although, can you tell me where Talk Talk might send a communication??? (no email on our account)
Thursday
Hi Xanetias,
I can see that niemand0 has helped you with this, do you need any further assistance?
Chris
Chris, Community Team
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Thursday
Scroll own to 'Do I need to do anything?' on https://www.talktalk.co.uk/digital-voice. You'll see it says "Your landline number stays exactly the same, but everything else gets an upgrade with full fibre."
You need to order digital voice when ordering full fibre.
Thursday
Thanks for your help Chris... I got confused with all that. Talk Talk have sent an sms to me saying they have sent a communication..no idea where that went.. but they don't have an email for me (until this morning). i think I'm just going to go elsewhere, as i cant get through on the phones either
Thursday
Hi Xanetias,
Welcome to the Community. Could you take a look at the following help article and if you then still have any questions please let us know - Full Fibre Broadband | FTTP Checker & Provider | TalkTalk
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences