NETFLIX THINKS I'M USING A VPN / UNBLOCKER / PROXY SERVICE?

[JScott173]

Netflix states i’m using a VPN or proxy, i’ve been through all their troubleshooting and fast.com shows my IP address as the correct location, they say there is nothing they can do and that the problem is with the ISP, I spent over 2 hours on chat with talktalk being bounced round different departments and no one could help, just constantly asking me if it was giving me connection issues. My Netflix works fine when I use mobile data but the minute I switch back to wifi the warning comes back up and all the non Netflix original shows disappear.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, have you tried powering down the router for a full 30 minutes and then retested again as this will reset the current session?

Thanks

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you