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National Lottery web site access

Djabz
First Timer
Private Message TalkTalk

on ‎05-12-2024 06:36 PM

Message 7 of 7

Advised that my ISP has not registered my IP address to enable access. I see a few others have this issue and despite contacting support they are in denial that the issue is TalkTalks 🤷‍♂️🤷‍♂️Web issue explainedWeb issue explained

 

Labels:
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6 REPLIES 6

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Djabz

on ‎09-12-2024 08:49 AM

Message 1 of 7

Thanks for letting us know Djabz. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Djabz
First Timer
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎07-12-2024 09:44 AM

Message 2 of 7

Exactly the same, no change

 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎06-12-2024 07:03 AM

Message 3 of 7

Hi Djabz,

 

How are you getting on, has ferguson's advice helped?


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk
In response to Djabz

on ‎05-12-2024 07:04 PM

Message 4 of 7

Try changing your DNS server settings:

 

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

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Djabz
First Timer
Private Message TalkTalk

on ‎05-12-2024 06:58 PM

Message 5 of 7

Thanks for the suggestion but that hasn’t worked recently 🤷‍♂️

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎05-12-2024 06:52 PM

Message 6 of 7

Try turning your router off for at least 30 minutes to enable another session which will reset your IP address.

 

Let us know if it works, it has for others.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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