New Contract - Total Home WiFi

[Berzons]

Hi there,

I have just upgraded my package at the end of my contract from Full Fibre 500 to Full Fibre 900. I was told that I would be receiving an additional Eero router for total home WiFi but have only received the main Eero Pro 6 one today.

Do I expect another one in the post as I thought they would be delivered together?

Regards,

Brian

[Chris-TalkTalk]

OK thanks. You would usually only receive two eeros on total home wifi, have you been told that you would get three?

Chris

[Berzons]

Hi Chris,

I still have my old one and have had a new one delivered.

Thanks,

Brian

[Chris-TalkTalk]

Ok thanks. Just to confirm, you have two eero's now, is that correct?

Chris

[Berzons]

Hi Chris,

Go live date is 10th April.

Thanks,

Brian

[Chris-TalkTalk]

Thanks Brian. When is your upgrade supposed to go live?

Chris

[Berzons]

Hi Chris,

Profile is updated.

Thanks,

Brian

[Chris-TalkTalk]

Hi Brian,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris