Hi - I am not sure if this is the right place to post, but last Friday we had a full fibre line installed. I think I'm the first person on the street to get it and it's part of the Freedom Fibre roll out in our area - the phone number I have to call about it is for the "Future Trials" team at Talk Talk so I guess it's a service that's not seen as fully operational yet? It has been installed alongside my existing copper circuit for the moment.
Anyway - I was not in when it was installed but according to my step son who was here, it was working on Friday.
What I am finding today upon returning from a weekend away is that the full fibre only works for less than 10 minutes and then I have to reboot the router.
If I reboot the router, it works perfectly for about 8-10 minutes, but then I do not get any response to any requests. It's the same on wifi and wired.
If I log in to the router interface, it claims that everything is working perfectly and there doesn't appear to be any error lights on the router of the fibre box (although the engineer didn't leave any instructions.
The router has one white light glowing constantly.
The box on the wall has power green, 2.5GEPN Green,
There is a light 2.5GE-ETH2 Green generally but if I try to actually request an internet page, that light flashes a few times (happens both when it's working or not).
I cannot find any telemetry in the router that says there is an issue.
I'm new to Talk Talk so is there anything obvious I should try before calling this in as a fault?
